![]() Safe Eject, disconnect, and reconnect drive.įor more information regarding Safe Eject, please refer to Answer ID 21880: Instructions to Safe Eject and Remove an External USB Drive on a Windows or macOS Computer.The software has still not been updated by WD for Windows 11 and you can check it below. If you plug the hard drive in does it show up in the file explorer If it is not getting detected in file explorer please let me know. Device update successful: Firmware updated successfully. Hi, Sabya here, Independent Windows Adviser.Can not find Sandisk or WD target device: No compatible device is detected by Windows.No compatible device found: Incorrect updater is used.Device is up to date: Firmware is up to date.The following messages will appear based on the drive and firmware status: SanDisk_Extreme_Portable_and_Pro_SSD_V2_Firmware_Updater.exe SanDisk Extreme Portable SSD V2 and SanDisk Extreme Pro Portable SSD V2.Extract zip file into a different folder.Download firmware updater package onto local drive.Connect drive to a USB port on a Windows 10 or 11 computer.We have identified a firmware issue that can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.įull details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page.Įnsure to create and verify a backup of all critical data to another location or device before updating the firmware on any drive.
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